Frequently Asked Questions
Everything you need to know about your Synapse Films order, shipping, and physical media collection.
How long will it take for my order to ship?
Most in-stock items are processed and shipped within 2-3 business days. During major sales or holiday periods, processing may take up to 5-7 business days.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that customers are responsible for any customs fees, duties, or taxes incurred upon delivery to their specific region.
What is your return policy for damaged items?
If your disc or packaging arrives damaged, please contact us within 14 days of receipt with photos of the damage. We will provide a replacement or a return shipping label for a full refund.
Are your Blu-ray and 4K UHD releases region-locked?
Our 4K UHD discs are region-free. Most of our Blu-ray releases are locked to Region A (North America) unless otherwise specified in the product description.
How do you handle pre-orders?
Payment for pre-orders is collected at the time the order is placed. If your order contains both in-stock and pre-order items, the entire shipment will be held until the final pre-order item is available.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Shop Pay for a secure checkout experience.